I run a small chain of retail stores with a warehouse that supports them. I run the BR200 in both the stores and the warehouse. My stores are all in malls and/or strip malls so its important to have the privacy channels enabled as some of the conversations we have via radio transmission are proprietary. I had purchased 10 of these bundles and have had an issue with 1 radio. I contacted customer service and they sent me a new one same day! I highly recommend.